hedrabionics@gmail.com
Please use this email address for all questions and inquiries concerning our online shop. We are unable to respond to any other requests using this address. Thank you.
Our only method of payment is through the Paypal processing system. All sales are considered complete from the moment payment is taken.
All orders are shipped from our facility in the United States.
Orders will be shipped out:
US: USPS / UPS
INT: DHL / UPS / USPS
Shipping cost may vary depending on your location.
Duties and Import Taxes
For any delivery destinations outside of the United States, you may be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of delivery of your order.
Refunds for returns are only permitted only for full price items. All sale or promotional items are considered final sale and will not be eligible for refunds and/or returns under any and all circumstances. You may return full price items within 5 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received, and in the original packaging with tags still attached. Your item must be received back in our hands within an additional 14 days in order to be eligible for a refund. We reserve the right to refuse a return that does not comply with the above conditions. Please note, you are responsible for return shipping costs associated with returning any item. Furthermore, any and all customs and duties costs (if any), as well as the cost of the original shipment, will not be refunded. Additionally, should the return be rejected, you are responsible for any costs incurred to ship the goods back to you. Final determination on returns will be processed within 14 days of receipt of the return.
All items are produced in limited quantities and as such, we cannot guarantee stock availability for exchanges. We suggest you communicate with our team at hedrabionics@gmail.com prior to committing to any decision in regards to exchanging an item.
In the case of items received in damaged or faulty condition, you will need to notify us within 3 days of receipt at hedrabionics@gmail.com. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for the return of the faulty item at our own expense. We reserve the right to request photographic support for any claims of defective merchandise. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you wish to return or exchange an item, you are required to email us at hedrabionics@gmail.com. Please include your order number, name of the style(s) in question, and the reason for the return request. Once the written request is received and approved, we will reply to your request with written confirmation including the return authorisation number along with the return shipping address. You must clearly label your return shipping package, on the exterior, with your return authorisation number. Once again, please note that you are responsible for any and all shipping costs associated with returning the item(s) and no return shipping label will be provided.
Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed. Once items have passed inspection, a refund will be processed and a credit automatically applied to your original method of payment within 7 working days. Please note that it may take your financial institution additional time to process the transaction and update your bank statement.
Be aware that we reserve the right to decline unauthorized returns and categorically won’t accept any items that have been worn, washed, and/or have been subject to alterations from their original state at time of delivery. In the event the returned merchandise does not pass the quality check and is not approved, we reserve the right to withhold any refund payment and keep the returned merchandise.
All Items are provided with a Size Chart for you to accurately choose your size
We do our best to accurately depict the color of the garment and actual color may vary due to monitors or color settings.
Cancellations:
Stocked Items: Must notify us 2 Working Days after placing order
Pre-orders: Must notify us 2 Working Day after placing order.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hedrabionics.com (the "Site").
HEDRA only use exempt or essential cookies. Primarily in giving the user the best possible experience. We do not use analytics, We do not track your behavior and we do not relay any confidential data to unnecessary external third parties that do not relate to processing or managing orders.
When you visit the Site, we collect in automatic certain info’s about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-gathered information as “Device Information”.
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address)
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hedrabionics@gmail.com